Cookie Policy

Lumen IT Inc. ("we," "us," or "our") believes in transparency about how we use cookies and similar technologies on our website lumenit.ca. This Cookie Policy explains our minimal, privacy-first approach to cookies and how we protect your data in accordance with Canadian privacy laws.

This policy applies to our marketing website. Our client portal services provided through SyncroMSP are governed by separate policies.

Our Privacy-First Approach

Unlike many websites, we use cookies only for essential website functionality and security purposes. We do not use cookies for:

• Marketing or advertising tracking
• Cross-site behavior tracking
• Social media integration tracking
• Third-party advertising networks
• User profiling or targeting

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website recognize your device and remember certain information about your visit. Cookies are widely used to make websites work efficiently and provide information to website owners.

Types of cookies by purpose

• Essential/Functional Cookies: Necessary for basic website functionality
• Performance Cookies: Help understand how visitors use the website
• Marketing Cookies: Used for advertising and tracking (we don't use these)

Types of cookies by duration

• Session Cookies: Temporary cookies deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period

Essential Cookies We Use

We use only essential cookies necessary for our website to function properly and securely:

Analytics Without Cookies

We use Umami Analytics, a privacy-focused analytics platform that operates without cookies or personal data collection. This cookieless solution allows us to:

• Understand general website usage patterns
• Improve website performance and user experience
• Monitor website health and functionality
• Comply with privacy laws without requiring consent

Umami Analytics collects only anonymous, aggregated data such as page views, referrer sources, and general location (country/city level) without tracking individual users.

Third-Party Services

Our website integrates with minimal third-party services that may set their own cookies:

• Vercel (Hosting): Essential cookies for website delivery and security
• Cloudflare (Security): Security and performance optimization cookies
• Google Maps (Office Location): Map functionality cookies (only when viewing our office location)

These services operate under their own privacy policies and cookie practices. We've selected privacy-conscious providers that minimize data collection.

No Personal Information

Our essential cookies contain no personally identifiable information (PII). We do not:

• Track individual users across sessions
• Create user profiles or behavioral data
• Share cookie data with third parties for marketing
• Use cookies to identify you personally
• Combine cookie data with other personal information

Legal Compliance

Canadian Privacy Laws

Under Canadian privacy laws, essential cookies that are strictly necessary for website functionality do not require explicit consent. Since we only use such essential cookies, your consent is not legally required.

Transparency and Disclosure

However, we believe in full transparency and inform you about our cookie usage through:

• This comprehensive Cookie Policy
• Clear cookie notices on our website
• Easy-to-find contact information for questions
• Regular policy updates reflecting current practices

Your Cookie Controls

Browser Settings

You maintain full control over cookies through your browser settings:

• Block All Cookies: Prevent new cookies from being set
• Delete Existing Cookies: Clear currently stored cookies
• Third-Party Cookie Controls: Block cookies from external domains
• Session-Only Cookies: Allow only temporary cookies

Important: Disabling essential cookies may prevent certain website features from working correctly, including:

• Contact form submissions
• Security verification
• Theme and preference settings
• Proper page navigation

Popular Browser Instructions

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

Cookie Data Retention

We retain cookie data only as long as necessary for the purposes they were set:

• Session Cookies: Deleted immediately when you close your browser
• Security Cookies: 30 minutes to 24 hours maximum
• Preference Cookies: 1 year, then automatically renewed if you continue using the website
• Cookie Notice: 1 year, after which we'll ask for acknowledgment again

International Data Transfers

Some of our service providers (Vercel, Cloudflare) operate servers in the United States and other countries. While our cookies contain no personal information, the technical operation of these services may involve:

• Cookie data processed in the United States
• Subject to U.S. privacy and security laws
• Appropriate safeguards through service provider contracts

Updates to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technology, or legal requirements. When we make changes:

• We will update the "Last Updated" date
• Significant changes will be announced through our website notice
• Your continued use constitutes acceptance of updated terms
• You can always find the current version at lumenit.ca/cookie-policy

We recommend reviewing this policy periodically to stay informed about our practices.

Contact Information

If you have questions about this Cookie Policy, our privacy practices, or want to exercise your rights regarding cookies, please contact us:

We respond to cookie-related inquiries within 2 business days during regular business hours (Monday-Friday, 8 AM - 5 PM MT).