Accessibility Statement
Lumen IT Inc. ("we," "us," or "our") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to create an inclusive digital environment.
This accessibility statement applies to our marketing website lumenit.ca. Our client portal services provided through SyncroMSP follow separate accessibility guidelines.
Conformance Status
WCAG 2.1 Level AA Compliance
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Current Compliance Status
The Lumen IT website is substantially conformant with WCAG 2.1 Level AA standards. We have implemented comprehensive accessibility improvements as of July 2025, addressing critical areas including:
- Color contrast ratios meeting AA standards
- Keyboard navigation and focus management
- Screen reader compatibility and ARIA patterns
- Mobile accessibility and touch target optimization
Our Accessibility Commitment
Lumen IT takes comprehensive measures to ensure the accessibility of our website:
Organizational measures
- Include accessibility as part of our mission statement and core values
- Integrate accessibility throughout our internal policies and procedures
- Provide regular accessibility training for our development and content teams
- Assign clear accessibility targets, responsibilities, and accountability measures
- Employ formal accessibility quality assurance methods in our development process
Technical measures
- Conduct regular accessibility audits and implement recommended improvements
- Test extensively with assistive technologies including screen readers
- Implement automated accessibility testing throughout our development workflow
- Follow semantic HTML and ARIA best practices
- Ensure responsive design works across all devices and orientations
Technical Specifications
Accessibility of the Lumen IT website relies on the following technologies to work with your particular combination of web browser and assistive technologies:
Core Technologies
- HTML5: Semantic markup and proper document structure
- CSS3: Responsive design with high contrast support and scalable fonts
- JavaScript: Progressive enhancement ensuring core functionality without JS
- WAI-ARIA 1.2: Enhanced screen reader support and semantic information
- Next.js Framework: Server-side rendering for improved performance and accessibility
These technologies are relied upon for conformance with the accessibility standards used.
Recent Accessibility Improvements
We have implemented significant accessibility enhancements as of July 2025:
Visual & Design
- Color contrast: All text meets WCAG AA standards (4.5:1 ratio minimum)
- Focus indicators: Clear, visible focus states for all interactive elements
- Reduced motion: Respects user preferences for reduced animations
- Alternative text: Comprehensive alt text for all informative images
Navigation & Interaction
- Keyboard navigation: Full keyboard support with logical tab order
- Skip navigation: Skip links for efficient page navigation
- Touch targets: Minimum 44px touch targets for mobile users
- Focus management: Proper focus handling for modals and dynamic content
Screen Reader Support
- ARIA labels: Comprehensive labeling for complex interface elements
- Live regions: Proper announcements for dynamic content updates
- Semantic structure: Proper heading hierarchy and landmark regions
- Form accessibility: Clear labels, error messages, and instructions
Mobile & Responsive
- Mobile optimization: Enhanced touch targets and mobile-first design
- Focus trapping: Proper focus management in mobile navigation
- Orientation support: Full functionality in portrait and landscape
- Zoom support: Content remains usable at 200% zoom level
Assessment Approach
Lumen IT employs a comprehensive approach to assess and maintain the accessibility of our website:
Automated testing
- axe DevTools: Integrated accessibility testing during development
- WAVE: Regular web accessibility evaluation
- Lighthouse: Continuous accessibility monitoring and performance assessment
- Pa11y: Command-line accessibility testing in our CI/CD pipeline
Manual testing
- Keyboard navigation: Complete testing without mouse interaction
- Screen readers: Regular testing with NVDA, JAWS, and VoiceOver
- High contrast modes: Testing with Windows High Contrast and similar tools
- Zoom testing: Ensuring functionality at various magnification levels
Quality assurance
- Code review: Accessibility review integrated into our development process
- User feedback: Regular collection and response to accessibility feedback
- External evaluation: Periodic third-party accessibility audits and consultations
Feedback and Support
We welcome your feedback on the accessibility of the Lumen IT website. Please let us know if you encounter accessibility barriers or have suggestions for improvement:
Contact Our Accessibility Team
We aim to respond to all accessibility feedback within 2 business days and will work with you to resolve any barriers you encounter.
Known Limitations
Despite our comprehensive efforts, some areas of our website may still present accessibility challenges:
Areas Under Continuous Improvement
- Third-party content: Some embedded content from external providers may not meet our accessibility standards
- Complex visualizations: Data charts and graphs may require alternative text descriptions
- Legacy documents: Some older PDF documents are being progressively remediated
- Dynamic content: Some real-time features may need additional screen reader announcements
We are actively working to address these limitations through ongoing development, content updates, and third-party vendor engagement to improve accessibility across all aspects of our digital presence.
Updates to This Statement
We review and update this accessibility statement regularly to reflect our ongoing improvements and compliance efforts. When we make significant changes:
- We update the "Last Updated" date in our page header
- Significant accessibility improvements are announced through our website
- We notify users who have requested accessibility updates via email
- The current version is always available at lumenit.ca/accessibility
This statement was originally created on June 15, 2023 and was last updated on July 1, 2025.